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Cookie Policy

Last Updated: 25 August 2025

1. Introduction

This Cookie Policy explains how BusServices24 ("we," "us," or "our") uses cookies and similar tracking technologies on our website (busservices.co.za) and mobile application.

By using our website and services, you consent to the use of cookies as described in this policy, unless you disable them as explained below.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They help us recognize your device and remember your preferences and actions over time.

We also use similar technologies such as:

• Web beacons / pixels: Tiny graphics that help us understand user behavior
• Local storage: Storing data in your browser for faster loading
• Session storage: Temporary storage during your browsing session
• Device identifiers: Unique identifiers for mobile app analytics

3. Why We Use Cookies

We use cookies for several important reasons:

4. Detailed Cookie List

The table below provides more detailed information about the cookies we use:

Cookie Name	Category	Purpose	Duration	Third Party
cookie_consent	Essential	Remembers your cookie preferences	1 year	First Party
session_id	Essential	Maintains your logged-in session	Session	First Party
csrf_token	Essential	Security protection against attacks	Session	First Party
user_preferences	Preferences	Stores your language and region settings	1 year	First Party
_ga	Analytics	Google Analytics - distinguishes users	2 years	Third Party (Google)
_gid	Analytics	Google Analytics - distinguishes users	24 hours	Third Party (Google)
_gat	Analytics	Google Analytics - throttles request rate	1 minute	Third Party (Google)
ads/ga-audiences	Marketing	Google Ads - retargeting and conversion tracking	Session	Third Party (Google)
fr	Marketing	Facebook Pixel - advertising and analytics	3 months	Third Party (Facebook)

5. Mobile App Tracking

In our mobile application, we use similar technologies for:

• Analytics: Understanding app usage patterns and feature popularity
• Crash reporting: Identifying and fixing technical issues
• Performance monitoring: Ensuring optimal app performance
• Personalization: Remembering your preferences and settings

Mobile app tracking typically uses device identifiers rather than traditional cookies, but serves similar purposes and requires the same level of consent.

6. Your Cookie Choices and Controls

7. Data Transfers

Some cookies and tracking technologies may involve transferring data outside South Africa or the European Economic Area. When this occurs, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses
• Adequacy Decisions
• Binding Corporate Rules

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our services. We will notify you of any material changes through our website or other communication channels.

9. Contact Information